The Hive Policies 
The Hive is a leading San Francisco Massage Spa. Please take a moment to look through our policies to ensure you and our staff have the best possible experience at The Hive. 

Right to Refuse Service
Our massage therapists reserve the right to terminate treatment if they feel a client’s behavior is undesirable or dangerous. 

Children
We believe creating a safe, relaxing, and soothing environment is essential. Therefore, we ask parents and guardians to please refrain from bringing children to The Hive. 

Children must be 14 years or older to receive spa services at The Hive. Additionally, children under 16 years old must be accompanied by a parent or caretaker at all times. 

Gift Cards
Gift cards are not refundable or redeemable for cash and may not be used for gratuities.

Accessibility
A handicap-accessible ramp and lower-level service rooms are available. The Hive staff members and massage therapists are not permitted to lift clients. If your service requires lifting, please arrive at your appointment with a personal care attendant. 

We’re proud to offer accessible Thai Massages in San Francisco, CA. Please let us know before your appointment if you require accessibility so we can help ensure you receive the best possible service and care. 

Payment/Deposits
We accept Visa, MasterCard, and American Express.

Cancellation Policy 

A credit card is required to reserve all appointments.

 

24-hours notice of cancellation is required to avoid a 50% service charge.  

 

Please give us 24 hours' notice. Otherwise, we are often unable to fill the time slot you reserved.

Cancellations or reschedules of appointments less than 24 hours will be charged 50% of the regular price per appointment to your credit card. No-shows will be charged the full price of the service.

 

Appointments that are more than 15 minutes late and do not contact us will automatically be canceled and charged a no-show fee. Otherwise, we are often unable to fill the time slot you reserved.

 

In case of no show, the full treatment fee will be expected and charge as we have kindly reserved your time slot in advance.

Contact Us 
Book an appointment with a leading San Francisco Massage Therapist today. The Hive opening hours are from 10.00 am. to 9.00 pm (day) to (day). We look forward to welcoming you! 

Customer Satisfaction at The Hive
Your satisfaction is important to us. Asian massage therapy is intended to help you feel calm, secure, and rejuvenated. Please note that it’s encouraged to communicate with your massage therapist during your treatment. Whether you’re receiving a traditional Thai Massage or one of our other therapies, inform your masseuse if you’re uncomfortable. We’ll always accommodate you to the best of our abilities.